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Shipment & Returns

SHIPMENT

All national orders will be delivered by Hermes and you will not be charged with any costs =00,00€.
You can expect your delivery to arrive within 1 – 3 business days after your online purchase. Mondays through Fridays count to business days with the exception of German national holidays and those of the destination country.

  • GERMANY | 1 – 3 working days

All international orders will be delivered by DHL and the customer will be charged with 7,00€.
Mondays through Fridays count to business days with the exception of German national holidays and those of the destination country.

  • WEST, CENTRAL EUROPE | 2 – 4 business days

  • SCANDINAVIA | 2 – 4 business days

  • SOUTH, EASTERN EUROPE 3 – 7 business days

  • MIDDLE EAST | 6 – 9 business days

  • AFRICA | 6 – 12 business days

  • USA & CANADA | 3 – 5 business days

  • JAPAN | 3 – 5 business days

  • CHINA | 6 – 12 business days

  • AUSTRALIA | 4 – 7 business days

  • SOUTH AMERICA | 6 – 15 business days

RETURNS

In case you would like to return your product, please exclusively send the item back to the following address:

MAQRUE NOIRE GmbH
Schlüterstraße 80
10625 Berlin
Deutschland

Please note that we are carrying the shipping costs for all orders in Germany. As a result, we offer a free delivery as part of our service promise. However, as a young company it is not possible to bear the costs for all returns yet. In case of damaged or wrong delivered items, we will, of course, pay for the return shipping costs. If you do not state a reason for the return or if it is based on grounds of non-satisfaction, you bear the shipping costs yourself.

Note for payment via direct debit:

Please do not object your submitted direct debits through your online banking. In any case, withdrawal of direct debits will be charged with a processing fee of 15.00€. We only pass on the costs of our house bank to you. If you want to refund an order which you paid with direct debit, please return the corresponding item according to our return instructions and wait for a refund. This usually takes place within 48 hours.

By filling in the following document it makes it a lot easier to process a possible return. Please enclose the document to the return and exclusively send it to the address mentioned above. You will receive repayments via the original payment method as soon as the retention process of the goods is completed.

Here you can find our return note as a direct download: Please click here

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